By The Book: Karen Garrattley, COS Bookkeeping

Pleo Partners

It’s been a challenging time for a lot of businesses. With companies rushing to get control of their finances and ride out the crisis, bookkeepers have been in real demand.

For Karen Garrattley of COS Bookkeeping, it’s been hectic – but a chance to help her customers when they really need it.

"People are hungry for help"

“We’re all about educating and enabling our clients,” says Karen. “Sometimes businesses have gone for years without really understanding the numbers they need to be looking at.

“So we help to get them thinking about that.”


COS Bookkeeping have been doing that (and more) since 1991. They work with a broad range of clients “from self-employed people… through to restaurants and pubs, who come to us for payroll and bookkeeping… and then multi-million pound turnover clients who have an accounts department – but maybe their knowledge isn’t quite what it should be.”

“You find a lot of people don’t know what they don’t know. So a lot of people are hungry for the help, for the advice.”

And Pleo plays a big role in that.

“How I talk about Pleo depends on who I’m talking to,” says Karen. “For the boss, it’s quantifying the impact in money, the financial implications of spending.”

"Bookkeepers love the idea of Pleo reminding people to capture receipts"

“For bookkeepers, it’s the paperwork. They love the idea of the Pleo notification reminding people to snap their receipts.”

“One company I work with, the bookkeeper’s got too much on, so much stress – so the boss asked me, how can we reduce what she has to do?”

We’re glad that Pleo’s the answer.

Be sure to check out the rest of our By The Book series, profiling the accountants changing the industry.

Content lead

Content lead

Journalist with the BBC, LBC and others for a decade or so. Now doing words for Pleo. Spot a typo? I'm all eras:

Pleo Partners

Accountants! Don’t object to change, be a part of it

Whether the old world bookkeepers like it or not, accounting is changing for the better.

Digital Project Manager at Hentons Chartered Accountants

Pleo Insights

What can Pleo do for accountants? 88% of partners say using our solution has improved their efficiency

We surveyed our partners to find out more about their accounting pain points and why Pleo is a player to count on.


Pleo Partners

Pleo Explains: The Partner Portal

Pleo helps accountants offer even more to their clients and it's our Partner Portal that makes that possible. Here's how it works.

Partner Lead, UK & I