When it comes to innovation in urban mobility, Tenways stands at the forefront. Known for their cutting-edge e-bikes that blend performance, sustainability, and sleek design, the Netherlands-based company has quickly become a key player in the global e-bike industry.
As Tenways accelerated its growth, one internal challenge became increasingly clear: the need for a more efficient approach to managing company spending.
Pleo’s onboarding acted like a reset button for Tenways, clearing the clutter and syncing their fragmented processes into a one-step marvel.
A tangled system that just didn’t work
Before Pleo, the Tenways finance team was stuck in what Rosie O’Sullivan, a team member in Tenway’s finance team, called a two-step mess.
“Previously, we had a two-step process. We had our company credit cards we would use and then the employees would upload the actual receipt onto the ERP system and then our finance people would have to match the two.”
And the cracks in that process were showing, badly.
“We were always missing multiple receipts every month, and it was just chaotic. We couldn't work like that anymore.”
Imagine juggling expenses from 25 people, across different countries, and having to play detective every time a receipt went missing. It wasn’t sustainable. Rosie and her team knew something had to change.
Smooth onboarding to better spend management
The switch to Pleo came with a big question: Would onboarding be yet another project that dragged on and drained time?
Thankfully, Tenways’ onboarding wasn’t like that at all. It was quick, collaborative, and, most importantly, human.
“It’s all in person virtually, with you and other team members if needed. So, it is a very positive experience in which they could hold anyone's hand through the process. We could start with five users, and within a week, we knew how quickly it was working quite well.”
They rolled out gradually, adding more people over the first month, and it just... worked. No chaos. No endless follow-ups. Just a well-paced process that settled neatly into their already busy schedules.
When things got complex, experts showed up
Of course, no system migration is without its hiccups. For Tenways, it was the integration with ODOO, their ERP system, that needed a bit of extra muscle. But Rosie didn’t feel like she was left to figure it out alone.
“There were experts brought in. There was no point in you being like, 'Oh let’s try this, let’s try that.' It was kind of like, let’s get the experts on board.”
That hands-on support meant Rosie’s team never felt left in the dark or passed around.
“They were so good and helpful with that and very eager to get on a call as well and walk me through those steps during the migration.”
Slashing receipt chasing by 99%
With Pleo fully in place, the results were hard to ignore. Suddenly, the receipt-chasing nightmare was gone.
“In a three-and-a-half-month period, we’ve had 600 Pleo transactions. At the moment, I can see we’ve only got less than 1% of receipts not attached, which is amazing.”
Not only were things running smoother, but they were actually enjoyable. Users could manage everything through the app, in their language, wherever they were in the world.
“We have people from all different countries. They’re all also able to personalise it to the language they’re using.”
The one-page ODOO fix that finally worked
Let’s be real; ODOO isn’t the easiest ERP to navigate. But with Pleo’s support, even that integration was made simple.
“ODOO is finicky, but I was given a detailed, well, concise, one-page document of what we need to do. And I have shared that with the team, and I haven’t had any questions anymore about exporting.”
The takeaway? You don’t need a 50-slide presentation to empower your team. Just the right information, at the right time, in the right format.
Support that doesn’t disappear after going live
What really stood out to Rosie wasn’t just the setup; it was the ongoing support. Compared to other systems Tenways had implemented in the past, this level of care was a game-changer.
“You’re not just a number with the help desk. It’s good to feel we weren’t forgotten about.”
Pleo’s customer care isn’t a box-ticking exercise, it’s a partnership that continues well beyond onboarding.
Final verdict? It’s way easier than you think
For anyone thinking of making the switch to Pleo, Rosie’s message is simple:
“You will be put into very safe hands. You don't need to worry about the complexity. The process of changing over is a lot easier than what you might expect.”
And the real reward? Seeing it all come together.
“You’ll see all your receipts automatically from Pleo into ODOO, which is what I saw, and I was like, ‘Oh my god, they’re there.’”
From frustrated finance teams to total peace of mind. For Tenways, Pleo didn’t just solve a process, it changed the entire experience.
Ready to experience onboarding that actually works? Book a demo today.
